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VeganBlade Kitchen Knife Returns & Warranty Policy
Satisfaction Guarantee – VeganBlade Kitchen Knife by VeganBlade.com
Here at VeganBlade.com, we take pride in the fact that our products meet your complete satisfaction.
But what happens if you or your pet are not satisfied? In case you or your pet are not satisfied with our products when using the VeganBlade Kitchen Knife, you will be refunded the purchase price of the VeganBlade Kitchen Knife within the terms of our Satisfaction Guarantee Policy.
To be clear: for relevant satisfaction, you must use your VeganBlade Kitchen Knife for at least 12 months (365 days) from the date of purchase, before you can request to return your VeganBlade Kitchen Knife, and this is because complete satisfaction is only determined by long term use, and only when properly following the provided instructions. If, after the 12-month period (365 days) of proper use, you are not satisfied with our product, please contact us at [email protected] and we will provide you with all the necessary information in order to initiate the returning procedures. Please make sure you request to return the product within 14 days after base trial period of 365 days. Returning conditions from Return / Cancellation Policy apply.
Once the device has been received and inspected, your refund will be issued. All shipping fees, import fees and transaction fees are supported by the customer and are non-refundable. Failure to comply with our Satisfaction Guarantee Policy guidelines within the eligible time period can result in VeganBlade.com refusing to accept your delivery. Please note that only purchases made directly from www.VeganBlade.com are eligible for our Customer Satisfaction offer. Also, please note that, provided you can purchase more units from us, VeganBlade.com’s Satisfaction Guarantee Policy can only be used once per customer.
Refunds are issued via PayPal.com (All Customers), ACH Bank Transfer (USA Only) or E-Transfer (Canada Only).
** The satisfaction guarantee does not include additional accessories purchased, including but not limited to; knife sharpener, blade sheath, and/or other accessories. These items are final sale.
Open Box Returns / Cancellation Policy – VeganBlade Kitchen Knife by VeganBlade.com
Here at VeganBlade.com we are so confident in our products that we offer all our customers a 12-month trial period. The trial period is subject to certain conditions. For sanitary and hygienic reasons, during the 12-month trial period, any return of the VeganBlade.com VeganBlade Kitchen Knife is considered open box and is subject to a 20% open box restocking fee of the purchase price and is not eligible for the Satisfaction Guarantee. All shipping fees, import fees and transaction fees are supported by the customer and are non-refundable.
In any case, in order to be accepted and eligible for refund under the aforementioned conditions, the returned product and its packaging must be received by us in the same physical condition that was originally shipped out (no rupture on the package, no visible sign of physical blows, product must be fully functioning, like-new with all original accessories included) as when received. In the eventuality these conditions are not completely met, we may, on a case by case judgement, reject the refund or retain an up to 50% restocking fee, in order to cover the refurbishing expenses.
If you wish to return your VeganBlade.com VeganBlade Kitchen Knife before the expiration of your 12-month trial period, please send us an email at [email protected], and we will provide you with all the necessary information in order to initiate the returning procedures. Your package must be postmarked for returned within 14 days from email issuance. In case you decide to cancel your order after a tracking number has already been issued, your order cannot be cancelled anymore. You must proceed with returning the product as provisioned in our Open Box / Cancellation Policy, and, as previously stated, the product will be subject to the 20% open box restocking fee of the purchase price, plus non-refundable shipping and transaction fees. Failure to comply with any of the above provisions will result in VeganBlade.com immediate right to refuse any refund.
Manufacturer’s Warranty
This warranty policy is effective as of January 31, 2021.
www.VeganBlade.com provides manufacturer’s warranty for VeganBlack Kitchen Knife products that are only purchased directly on www.VeganBlade.com, and covers only manufacturer defects or product issues. Please be aware that any product damage (or missing / lost items) inflicted by the customer is not covered by the manufacturer’s warranty. The VeganBlade.com Manufacturer’s Warranty covers 1 (one) defective product for Lifetime from the date of purchase.
The Manufacturer’s Warranty does not apply to normal performance degradation of ceramic part(s)/accessory(ies) and/or color wear and/or negligence use of the product (dropping the product, using it for the wrong purpose; prying a jar, leaving the knife unattended in the kitchen sink.)
It will only be possible for VeganBlade.com to process an exchange or refund that is equal to the original product purchased. Upon exchange of the product, first we will fully examine it, and then decide as to whether you are entitled to a replacement or refund, as a result of the defect. If you decide to initiate a warranty claim, please contact us at [email protected] and we will provide you with all the necessary information in order to initiate the warranty claim procedures.
Exclusions and Limitations
The Limited Warranty applies only to products sold on this website www.VeganBlade.com that can be identified by the original bill of sale. The Limited Warranty does not apply to any non-VeganBlade.com sold products. This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by the manufacturer of the product; (c) to a product or part that has been modified to alter functionality or capability without the written permission of the manufacturer; (d) to cosmetic damage, including but not limited to scratches, dents, and broken plastic; (e) to products that are counterfeit and/or made by (an) unauthorized manufacturer(s).
Warranty applies to original end-user purchaser only and is non-transferable.
**This warranty coverage does not cover VeganBlade.com Certified Refurbished products (See VeganBlade.com Certified Refurbished Products section below)
Final Sale Items (Knife Sharpeners, and Blade Sheath)
Extra Knife Sharpeners, Blade Sheaths and other accessories purchased by the customer are final sale. These products, they are not subject to the Money Back Guarantee and will not be refunded if returned.
VeganBlade.com Certified Refurbished Products
VeganBlade.com Certified Refurbished Return Policy
VeganBlade.com Certified Refurbished products are final sale and cannot be returned. Refurbished products do not come with our satisfaction guarantee. All sales are final.
VeganBlade.com Certified Refurbished 6 – Month Manufacturer’s Warranty
VeganBlade.com Certified Refurbished products are covered under a 6 month manufacturer’s warranty and only cover manufacturer defects and product issues. Please be aware that any product damage (or missing / lost items) inflicted by the customer is not covered by the manufacturer’s warranty.
Warranty Info
By purchasing the VeganBlade you agree that your 24 month warranty covers the below:,
Any VeganBlade(s) purchased on this website, VeganBlade.com, with 24 Months warranty will warrant against defects in materials and workmanship under normal use for a period of 2 year(s) from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, VeganBlade.com will either:
- Exchange the product with a product that is new or is at least a functionally equivalent product, or
- Refund the purchase price of the product
The Limited Warranty does not apply to normal performance degradation of ceramic part(s)/accessory(ies) and/or color wear and/or negligence use of the product (dropping the product, using it for the wrong purpose; prying a jar, leaving the knife unattended in the kitchen sink.)
Exclusions and Limitations
The Limited Warranty applies only to products sold on this website www.VeganBlade.com that can be identified by the original bill of sale. The Limited Warranty does not apply to any non-VeganBlade.com sold products. This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by the manufacturer of the product; (c) to a product or part that has been modified to alter functionality or capability without the written permission of the manufacturer; (d) to cosmetic damage, including but not limited to scratches, dents, and broken plastic; (e) to products that are counterfeit and/or made by (an) unauthorized manufacturer(s).
Warranty applies to original end-user purchaser only and is non-transferable.